Fair Billing Policy

Refund & Cancellation Policy

Transparent guidelines on subscription cancellations and dispute resolutions

1. Merchant Subscription Refunds

We are dedicated to providing reliable and high-performance UPI gateway infrastructure. If you experience technical incompatibilities during your initial plan purchase that our engineering team is unable to resolve within 7 business days, you are eligible for a Full Refund under our 7-day money-back guarantee.

2. Cancellation of Active Subscriptions

  • Merchants may choose not to renew their subscription at the end of their current billing term without incurring any cancellation penalties.
  • Subscription access remains active throughout the paid duration (e.g. 30, 90, 180, or 365 days) until the exact expiry timestamp.

3. Customer Transaction Refunds

Because PixVibe UPI operates on a direct P2P/P2M architecture where all customer payments settle immediately into the merchant's bank account, refunds for customer purchases must be initiated directly by the merchant to the customer via their linked business banking portal.

4. How to Request a Refund

To request a refund for a subscription tier, please raise a ticket via our Helpdesk Support System or email our billing desk at support@pixvibeapps.shop with your Registered Mobile Number and Order ID.